Customer Service

Assembly & Installation

Upon delivery all items will be unpacked and placed in your chosen place.

We provide a free assembly service for properties within Greater London (within the M25). If your property is outside London and you are interested in our assembly service, please contact us to discuss before placing your order.

Key Collection & Return Service

We like to save you time and money. Rather than delivering to your doorstep, our delivery and installation teams can assemble and place items in their location even if you aren't at the premises. Simply provide us with the details of a nominated key-holder within the local area and we will take care of everything for you - and even drop the key back! If your property is located within the M25, this service is free. However, if you are not based in London and require this service, please contact us before you place your order!

Old Furniture Removal & Disposal

As standard, all packaging is removed for onward recycling and responsible disposal. If you require your old furniture removed and disposed of responsibly, please contact us to discuss your specific requirements. Prices start at £10 per item, and we can offer a discount on the total.


Orders can be placed online, or over the phone or via email too.

If you wish to cancel your order, please contact us, notifying us of your full name and the order number you received on your Order Confirmation email immediately. If your order has been processed and your item has already been dispatched prior to cancellation notice, then the steps outlined in the "Returns & Replacements" section above will need to be followed.

Payment, Pricing & Promotions

Payments can be made online using a Debit/Credit Card or by Cash, Cheque or BACS in person, or over the phone. All promotions on our website are subject to our Terms & Conditions. If you are unsure of how to make a payment for your order, please contact us.

By purchasing goods using a credit or debit card you are confirming that the card being used is yours and that you have no objections to us performing any authorisation checks which we deem necessary.

Prices shown on the site are exclusive of VAT; however, customers must be aware that there is an additional delivery charge for all goods. The total amount payable including delivery charge will be displayed before the order is confirmed by the customer and the order is placed. Details of our delivery policy can be found on our Customer Service page.

Prices are liable to change without notice, however product price changes will not affect orders which have already been placed and where an order dispatch email has been received. If the price of an item is reduced after an order is placed the difference will not be refunded.

Certain items on the Lets Furnish website may be available as part of promotional offers such as multibuys or in sale. Lets Furnish reserves the right to modify, alter, discontinue or terminate such promotions at any time for any reason whatsoever without notice to end users.

Viewing Orders

Orders are emailed to our customers as soon as they are processed. You may also log in to your customer account (if you created one during the checkout process) on our website to view your past or current orders. For more information, please contact us.